Return, Cancellation, and Delivery Policy

1. Delivery Time Policy

eData Information provisions digital IT services, software solutions, and data reports. Because our products are fully digital and automated, delivery is instantaneous.

• Upon successful authorization of your payment, your requested digital product or service is immediately generated, activated, and displayed on your screen.

• A secure link, license key, or PDF copy of the generated service is concurrently dispatched to the email address provided during checkout.

• Registered users can also access their purchased products and historical data instantly at any time by navigating to the designated user dashboard on our website.

• There are no physical shipments, delivery delays, or shipping fees associated with our digital services.

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2. Return and Refund Policy

Due to the digital, instantly consumable nature of eData Information's IT services and data products, all sales are considered final. We do not offer returns or refunds once a digital product, software service, or data report has been successfully generated and delivered.

• Pre-Purchase Verification: Where applicable, we provide free previews, limited trial tiers, or sample data before payment is required. We strongly encourage users to utilize these preliminary checks to verify data availability and service compatibility prior to finalizing a purchase.

• Data Accuracy and Third-Party Sources: Certain products and services provided by eData Information rely on aggregated data from third-party databases and external partners. We provide this information "as is" and do not guarantee the absolute completeness or real-time accuracy of data provided by external entities. Missing historical data from third-party sources does not qualify as grounds for a refund.

• B2B and Partner Programs: For corporate partners, dealerships, and enterprise clients subscribed to our commercial programs, all payments are prepaid and non-refundable unless explicitly specified otherwise in a tailored written service level agreement (SLA).

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3. Cancellation Policy

Because our IT infrastructure processes requests and delivers digital products immediately upon payment confirmation, standard transactional orders cannot be canceled once the payment is submitted. If you decide you no longer need the digital product after the payment has been processed, we are unable to revoke access or issue a cancellation refund.

• Note on Subscriptions: If you are enrolled in a recurring billing cycle for ongoing IT services, you may cancel your subscription at any time through your account settings to prevent future charges; however, past charges for services already rendered remain non-refundable.

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4. Technical Failures and Exceptions

While we do not offer standard refunds for successfully delivered digital goods, we are strictly committed to fulfilling the service you purchased. If a technical error, server timeout, or API failure on our platform prevents your product from generating or being delivered to your email after a successful payment deduction:

• Please contact our support team immediately with your transaction receipt.

• We will verify the transaction and manually provision or deliver your requested service.

• If our infrastructure is entirely unable to generate the product due to an internal technical failure or prolonged system outage, a full refund will be issued to the original payment method.

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Contact Information For any questions, technical support, or issues regarding the delivery of your digital products, please reach out to our corporate support team:

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Email: support@edata.ae

Phone: +971-4-327073