Terms and Conditions
1. Introduction and Agreement to Terms
Welcome to eData Information. By accessing our website, subscribing to our IT services, or utilizing our software and data solutions, you agree to comply with these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Services.
2. Description of Services
eData Information provides enterprise IT operations, software development, cloud infrastructure management, data reporting solutions, and Robotic Process Automation (RPA) tools. The specific scope, deliverables, and service levels of any commercial IT solution will be governed by these Terms alongside any specific Service Level Agreement (SLA) or Master Services Agreement (MSA) executed between eData Information and the client.
3. User and Client Obligations
By utilizing our Services, you agree to:
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Provide accurate, current, and complete corporate and contact information.
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Use our software, APIs, and infrastructure solely for lawful purposes and in compliance with all applicable local and international regulations.
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Maintain the confidentiality of your account credentials, API keys, and system access tokens.
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Refrain from attempting to reverse engineer, decompile, hack, or disrupt the performance of eData Information’s proprietary software or cloud networks.
4. B2B and Enterprise Subscriptions
For corporate partners and enterprise clients:
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Payments for software licenses, cloud hosting, and IT management services are prepaid and non-refundable unless explicitly stated in a governing SLA.
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eData Information reserves the right to suspend or terminate services for accounts with delinquent payments or those found in violation of these Terms.
5. Intellectual Property Rights
All proprietary software, codebases, algorithms, UI/UX designs, data models, and content developed or provided by eData Information remain the exclusive intellectual property of eData Information. You are granted a limited, non-exclusive, non-transferable license to use the Services as intended. You may not copy, resell, sublicense, or distribute our intellectual property without express written consent.
6. Disclaimer of Warranties
While we strive for maximum uptime and operational excellence, eData Information provides its Services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the uninterrupted availability, absolute security, or error-free operation of our software and IT infrastructure. We expressly disclaim any implied warranties of merchantability or fitness for a particular purpose.
7. Limitation of Liability
To the maximum extent permitted by law, eData Information, its directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of:
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Your use or inability to use our IT services or software.
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Data loss, server downtime, or business interruption.
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Unauthorized access to or alteration of your secure transmissions or data. In no event shall eData Information’s total cumulative liability exceed the total amount paid by the client for the specific service in the three (3) months preceding the claim.
8. Indemnification
You agree to indemnify, defend, and hold harmless eData Information and its employees from any claims, damages, liabilities, or legal fees arising from your misuse of our Services, your violation of these Terms, or your infringement of any third-party rights.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to these Terms or the provision of our Services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
10. Modifications to the Terms
eData Information reserves the right to modify these Terms at any time. Significant changes will be communicated via email or prominently posted on our website. Continued use of our Services after modifications indicates your acknowledgment and acceptance of the new Terms.
11. Contact Information
For technical support, billing inquiries, or legal concerns regarding these Terms, please contact:
Email: support@edata.ae
Phone: +971-4-327073